Fraud Reporting

Your security is our priority

At Cofina Bank, we take the protection of your information and finances very seriously. If you suspect fraudulent activity on your account, it is crucial to inform us immediately.

How to report fraud

By email

Send an email to our security team at the following address:
contact@cofinagroup.online

Online

You can also report fraud through our secure online form. Visit our website at the following address:
[CofinaBank]

Necessary information for reporting

To help us process your report quickly and efficiently, please provide the following information:

• Your full name
• Account number
• Detailed description of the suspicious activity
• Date and time of the incident
• Any other relevant information (e.g., suspicious emails, screenshots)

What we do in case of fraud

1. Verification: We will immediately review your report and verify the suspicious activities.
2. Protection: If fraud is confirmed, we will take steps to secure your account, including blocking unauthorized transactions.
3. Investigation: We will conduct a thorough investigation to identify the source of the fraud and prevent future incidents.
4. Follow-up: You will be informed of the actions taken and the results of our investigation.

Tips to prevent fraud

• Never share your personal information: Do not disclose your passwords, account numbers, or other sensitive information.
• Be wary of suspicious emails: Be cautious of unsolicited emails or messages asking for personal information.
• Regularly monitor your accounts: Frequently review your account statements to detect any unusual activity.

Contact us

If you have any questions or concerns about the security of your account, do not hesitate to contact us:

• By email: contact@cofinagroup.online
• Contact page: [CofinaBank]